Amazon has agreed to pay $2.5 billion to settle a lawsuit from the Federal Trade Commission (FTC) over allegations that it duped users into paying for Prime subscriptions and made it hard to cancel memberships.The company will be required to pay a $1 billion civil penalty and provide $1.5 billion in refunds to an estimated 35 million consumers harmed by the company’s “deceptive Prime enrollment practices,” the FTC says. Amazon is also required to stop its “unlawful enrollment and cancellation practices.” T ...

Amazon has agreed to pay $2.5 billion to settle claims that it enrolled millions in Prime membership subscriptions without their consent and also made it hard for customers to cancel, the Federal Trade Commission announced on Thursday. The settlement includes a $1 billion civil penalty, and a $1.5 billion fund to give refunds back to consumers. Amazon Prime subscribers get access to Prime Video, the tech giant’s subscription streaming service. The FTC said that the $1 billion civil penalty is the largest e ...

The deal includes a $1 billion civil penalty — the largest ever in an FTC case involving a rule violation — and $1. ...

诉讼与和解 - 亚马逊同意支付25亿美元以了结美国联邦贸易委员会关于其欺骗近4000万客户注册Prime会员并设置复杂取消流程的指控[1] - 和解金包括10亿美元的民事罚款和15亿美元的消费者退款 其中15亿美元的退款是联邦贸易委员会有史以来获得的第二大赔偿金额[2] - 针对亚马逊的诉讼最初于两年前提起 联邦贸易委员会指控公司设计了一个"迷宫式"的取消流程以阻止客户完成取消操作[3] 公司立场与流程变更 - 在审判开始前 亚马逊发表声明坚持认为公司及相关高管行为得当 并始终将客户放在首位[2] - 自与联邦贸易委员会的纠纷开始后 亚马逊已更改其取消政策 设立了独立的取消页面让会员查看暂停或终止会员资格的选项[4] - 根据和解条款 亚马逊必须提供一个清晰显著的按钮供客户拒绝Prime会员 并且不能再使用"不 我不想要免费送货"之类的按钮表述 同时需支付费用聘请独立第三方监督其合规情况[4] 业务影响与相关案件 - 亚马逊不定期公布Prime会员数量 目前估计其会员数超过2亿 Prime会员往往比非订阅用户消费更多 对公司更具价值[5] - 此次诉讼与联邦贸易委员会针对亚马逊的反垄断案件是分开的 该反垄断案件在多个州总检察长的协助下提起 预计将于2027年开庭审理[5]

监管处罚与和解 - 公司因涉嫌误导客户续订Prime会员服务而支付创纪录的25亿美元罚款以达成和解[1] - 罚款中有15亿美元将用于向客户退款[1] - 和解协议恰好在公司庭审开始之际达成[2] 监管机构指控 - 联邦贸易委员会指控公司使用复杂的订阅陷阱操纵消费者注册Prime会员[2] - 监管机构认为公司使消费者极难终止其订阅服务[2] - 联邦贸易委员会主席称此举是为数百万厌倦欺骗性订阅服务的美国人取得的历史性胜利[2] 事件状态 - 此事件仍在进展中[3]

诉讼和解核心内容 - 公司同意支付25亿美元罚款和赔偿以和解美国联邦贸易委员会的诉讼 [1] - 其中15亿美元将存入基金用于偿还符合条件的Prime订阅用户 [1] 诉讼指控细节 - 公司被指控在未获得用户同意的情况下为其注册Prime订阅服务 [1][2] - 受影响客户数量达数千万 [2] - 公司被指控通过复杂的取消流程锁定用户 [1][2] - 相关案件本周已在西雅图联邦法院开庭审理 [2]

The agreement requires the e-commerce giant to give money back to customers and change its subscription practices. ...

SEATTLE (AP) — Amazon has reached a historic $2.5 billion settlement with the Federal Trade Commission, which said the online retail giant tricked customers into signing up for its Prime memberships and made it difficult for them to cancel after doing so. The Seattle company will pay $1 billion in civil penalties — the largest fine in FTC history, and $1.5 billion will be paid to consumers who were unintentionally enrolled in Prime, or were deterred from canceling their subscriptions, the agency said Thur ...

AI在企业中的普及程度 - 标普500指数中超过400家企业提及人工智能 涵盖科技、饮料、服装和军工等多个行业 [1][3] - 科技公司如微软、亚马逊和Meta大举投入 仅今年已宣布数千亿美元投资用于模型开发和基础设施建设 [3] AI应用的实际价值与挑战 - 许多公司无法明确说明AI带来的具体价值 应用案例显得肤浅 例如可口可乐仅提及利用AI制作电视广告 [1][3] - 麻省理工学院研究显示平均95%的生成式AI试点项目最终失败 高管声称的成功与员工反馈的“几乎根本没在使用”存在巨大差距 [3] 企业采纳AI的驱动因素 - 企业采纳AI多出于“错失恐惧症”心理 担心被竞争对手甩在后面而非完全基于战略需要 [1][3] - 企业担忧AI训练使用受版权保护内容可能引发法律纠纷 数据保护和信息安全问题也频频被提及 [3]

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Just three days after the case began, Amazon settled with the Federal Trade Commission on Thursday, agreeing to pay $2.5 billion over its Prime subscription practices. The FTC alleged that Amazon had used “manipulative, coercive, or deceptive user-interface designs” to dupe customers into signing up for Prime and making it difficult for them to cancel. The case highlights th ...