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Salesforce adds voice calling to Agentforce AI customer service software
CNBC· 2025-10-13 12:00
Salesforce is adding voice to its Agentforce software, letting clients go beyond text when using artificial intelligence agents to respond to customer questions.With Agentforce Voice, companies can customize the tone and speed of voices and adjust the pronunciation of specific terms, Salesforce said Monday, ahead of its Dreamforce conference in San Francisco this week. The feature also allows people to interrupt the AI agent during phone calls.Voice is becoming a bigger part of the generative AI boom, which ...