Aviva has increased the scope of its policy administration services contract with Tata Consultancy Services (TCS), bringing the total number of policies managed to more than 6.5 million in the UK. TCS subsidiary Diligenta will administer an additional 1.1 million life insurance policies under this expanded arrangement. This move allows Aviva to apply a consistent customer experience across its portfolio by adopting an enterprise-wide digitisation model that supports new consumer duty principles. These ...