Customer Experience Management

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TELUS Digital Named a Leader in Everest Group Customer Experience Management (CXM) PEAK Matrix® Assessment - Americas for the Seventh Consecutive Year
Businesswire· 2025-09-24 10:45
VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS Digital named Leader in Everest Group's CXM PEAK Matrix® – Americas, recognized for CX transformation, Fuel iX™, agentic AI, and automation. ...
TELUS Digital Named a Leader in Everest Group Customer Experience Management (CXM) PEAK Matrix® Assessment - Americas for the Seventh Consecutive Year
Businesswire· 2025-09-24 10:45
VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS Digital named Leader in Everest Group's CXM PEAK Matrix® – Americas, recognized for CX transformation, Fuel iX™, agentic AI, and automation. ...
How Top Customer Experience Tools Reverse The Trend And Actually Improve Customer Satisfaction
Forbes· 2025-09-17 19:48
The best companies know that satisfying their customers is the key to success.gettyBusinesses know that satisfying customers is the key to success. They know they need top customer experience tools to achieve this. So why are satisfaction rates going down? The latest survey from the American Customer Satisfaction Index should serve as a wake-up call. “U.S. overall customer satisfaction has dropped for three consecutive quarters,” the group found. It sits at 77%, “which is roughly the same level it was 12 ye ...
Concentrix Rises to a Leader and Star Performer in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025
Globenewswire· 2025-09-16 21:10
New Milestone Marks Decades of Leading the Intelligent Transformation of Customer ExperienceNEWARK, Calif., Sept. 16, 2025 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced that its customer experience transformations for the world’s best brands have positioned the company for the first time as a Leader and Star Performer in Everest Group’s Global Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025. For more than 20 yea ...
Concentrix Rises to a Leader and Star Performer in Everest Group's Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025
Globenewswire· 2025-09-16 21:10
NEWARK, Calif., Sept. 16, 2025 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced that its customer experience transformations for the world’s best brands have positioned the company for the first time as a Leader and Star Performer in Everest Group’s Global Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025. For more than 20 years, clients have trusted Concentrix to design, build, and run brand experiences that outpace ...
Sprinklr (CXM) Reports Q1 Earnings: What Key Metrics Have to Say
ZACKS· 2025-06-05 23:31
财务表现 - 公司报告季度收入为2055亿美元,同比增长49% [1] - 每股收益为012美元,高于去年同期的009美元 [1] - 收入超出Zacks共识预期20189亿美元,超出幅度179% [1] - 每股收益超出共识预期010美元,超出幅度2000% [1] 关键指标 - 订阅业务毛利率为77%,高于分析师平均预期的764% [4] - 专业服务毛利率为4%,显著高于分析师平均预期的-1% [4] - 订阅业务收入为18413亿美元,超出分析师平均预期的18239亿美元,同比增长38% [4] - 专业服务收入为2137亿美元,超出分析师平均预期的1949亿美元,同比增长149% [4] 股价表现 - 公司股价过去一个月上涨171%,同期标普500指数上涨52% [3] - 目前Zacks评级为3级(持有),预计短期内表现与大盘一致 [3] 投资者关注点 - 投资者通过比较年度财务数据和华尔街预期来决定投资策略 [2] - 关键财务指标对预测股价表现具有重要参考价值 [2]