Pune, India, Dec. 15, 2025 (GLOBE NEWSWIRE) -- The QKS Group SPARK Matrix™ provides competitive analysis & ranking of the leading CCOS vendors. Progress, with its comprehensive CCOS solution Transcom, has received strong ratings across service excellence and customer impact. Transcom's consecutive positioning as a global CX leader by QKS Group for the last four years in SPARK Matrix™: Contact Center Outsourcing Services (CCOS), 2025. Amandeep Singh Khanuja, Principal Analyst and Practice Director at QKS Gro ...