PresentationGood afternoon, everybody. As indicated, I'm Douglas Radcliffe, and I'm the Group Investor Relations Director for Lloyds. Sarah has been in my team for a little while now. So welcome on Board, Sarah.Douglas RadcliffeGroup Investor Relations Director We're really happy to be running another one of these briefings with ShareSoc. We view these events as an important way of actually keeping in touch with our retail shareholders. So thank you for joining us. During the presentation today, I will talk ...