SUBSCRIBE | FastCo Works advertisement BYÂ Jennifer Mattson Listen to this ArticleMore info 0:00 / 0:00 LOGIN Amazon did not admit to or deny the FTC's allegations about misleading customers in the settlement, and told Fast Company in a statement: "We work incredibly hard to make it clear and simple for customers to both sign up or cancel their Prime membership, and to offer substantial value for our many millions of loyal Prime members around the world.†Amazon also said it will "move forward and focus on i ...

Amazon has agreed to pay $2.5 billion to settle a lawsuit from the Federal Trade Commission (FTC) over allegations that it duped users into paying for Prime subscriptions and made it hard to cancel memberships. The company will be required to pay a $1 billion civil penalty and provide $1.5 billion in refunds to an estimated 35 million consumers harmed by the company’s “deceptive Prime enrollment practices,” the FTC says. Amazon is also required to stop its “unlawful enrollment and cancellation practices. ...