Key Takeaways SoFi's Konecta shows 65% faster replies, 7% better service and fewer abandoned chats.Konecta reduces escalations, saves costs and boosts loyalty by scaling customer support.SOFI shares are up 78% YTD, trading at 55X forward earnings versus the industry's 26X.SoFi Technologies, Inc.’s (SOFI) integration of its AI chatbot, Konecta, powered by Galileo, is more than a tech upgrade; it’s a play on efficiency and engagement in a sector that’s rapidly embracing digital assistants. The results tell th ...