Indian lenders are increasingly using Artificial Intelligence and Machine Learning (AI, ML) in their core operations, including credit appraisal, enhancing customer experience, building new products and Treasury management, say senior bankers.Praveen Kutty, MD and CEO, DCB Bank, says the lender is using AI and ML across multiple access points, including bots, e-mails, voice interaction, risk mitigation and product modifications. “Using speech haptics and AI, we are able to figure out the resolution quality ...