Mobile banking is now the primary channel for Australian online adults. Forrester’s 2025 data shows that nearly 70% of Australian online adults have done their banking on a mobile banking app in the past month.My latest report, The Forrester Digital Experience Review™: Australian Mobile Banking Apps, Q3 2025, looks at how well Australia’s four biggest banks (ANZ, Commonwealth Bank of Australia [CommBank], National Australia Bank [NAB], and Westpac) are meeting customer mobile banking needs. We evaluated ban ...